Terms & Conditions

1. Memberships & Payments

1.1 Membership Structure

All memberships are sold in structured 6-week blocks. Each membership:

• Secures one allocated class per week
• Is tied to a specific day and time
• Guarantees your place for the duration of that block

Your place is reserved exclusively for you and cannot be shared, transferred, reassigned, or used by another individual.

Additional Class Allocation

Clients may request to secure more than one allocated class per week within the same 6-week block, subject to class availability and approval by Skyline Pilates Ltd. Where approved, each additional class will be treated as a separate reserved booking and charged accordingly.

1.2 Payment Terms

• Full payment must be made in advance prior to the start of the block.
• Your place is not confirmed until payment is received.
• Failure to pay will result in loss of your reserved space and inability to attend sessions.

1.3 Non-Transferable & Non-Refundable

• Memberships cannot be transferred to another person.
• Memberships cannot be shared or resold.

All memberships are strictly non-refundable, including (but not limited to): change of circumstances, illness, scheduling conflicts, or personal preference.

1.4 Missed Classes

If you fail to attend a scheduled class, the session is considered used in full. It cannot be rescheduled, refunded, or carried forward.

1.5 Private & Duet Sessions Pricing

Private and duet sessions are offered separately from group memberships and are subject to instructor and studio availability.

• Private Sessions — £65 per session. Payment must be made in advance unless otherwise agreed.
• Duet Sessions — £80 per session (pricing applies per session, not per person). Payment must be made in advance unless otherwise agreed.

1.5.1 General Conditions for Private & Duet Sessions

• All sessions must be booked in advance.
• Sessions are subject to instructor and studio availability.
• Sessions are non-transferable and non-refundable.
• Minimum 24 hours' notice is required for cancellation.
• Late cancellations or non-attendance result in the full session being charged.
• Class credit rules do not apply to private or duet sessions.

1.6 Pricing Changes

Skyline Pilates Ltd reserves the right to review, amend, or update pricing at any time. Any updated pricing will apply to future bookings and will be published on the website.

2. Class Credits (Group Classes Only)

2.1 Eligibility for Class Credit

A class credit will only be issued if:

• Cancellation is made at least 24 hours before the class start time.
• Cancellation is completed correctly via the booking system.

2.2 Credit Validity

Class credits are only valid within the same 6-week course block and cannot be carried into a new block.

2.3 Expiry

All unused credits expire automatically at the end of the 6-week block. No exceptions.

2.4 Restrictions

• Class credits have no cash value.
• Credits are non-transferable.
• Credits cannot be refunded.

2.5 Incorrect Cancellation

If you cancel late (less than 24 hours) or do not cancel properly, you lose the class entirely.

3. Cancellations & Studio Changes

3.1 Late Cancellation / No Show

• Cancelling less than 24 hours before class: no credit issued.
• Not attending without cancelling: the class is lost.

3.2 Late Arrival

You may be refused entry if you arrive late and it compromises safety or class flow. You will still be charged.

3.3 Studio Cancellations

If Skyline Pilates cancels a class, you will receive:

• A replacement class, or
• A class credit.

3.4 Changes by the Studio

The Company may change instructors, adjust class times, or substitute sessions to ensure operational flexibility.

4. Health Declaration

By attending, you confirm that:

• You are medically fit to exercise.
• You have disclosed all injuries, medical conditions, and pregnancy or postnatal status.
• You understand that Pilates involves physical effort and risk.

4.1 Client Responsibilities

• Inform the instructor of any changes to your health.
• Stop immediately if you experience pain, dizziness, discomfort, shortness of breath, or any unusual symptoms.
• Seek appropriate medical advice where necessary.

4.2 Instructor Rights

The instructor may modify exercises, restrict participation, or refuse participation where they reasonably believe there is a safety risk.

5. Pregnancy, Postnatal & Medical Conditions

Clients must obtain appropriate medical clearance where required and inform the instructor prior to every session.

5.1 Mental Health & Wellbeing

Skyline Pilates Ltd recognises that exercise can support general wellbeing. However, all classes and sessions are provided as general fitness services only and are not a substitute for medical, psychological, or psychiatric care.

Clients are responsible for ensuring they are in a suitable condition to participate, including their mental and emotional wellbeing. You must stop exercising immediately if you feel overwhelmed, distressed, or unwell.

• Skyline Pilates Ltd does not provide mental health treatment, therapy, counselling, or psychological services.
• Instructors are not qualified mental health professionals (unless explicitly stated) and provide general exercise guidance only.
• The Company reserves the right to refuse or restrict participation where a condition presents a safety risk or prevents safe instruction.

Clients are encouraged to seek appropriate professional advice where needed.

6. Safety & Studio Rules

6.1 Equipment Use

• You must follow instructor guidance at all times.
• Equipment must be used correctly and as instructed.

6.2 Studio Conduct

• Non-slip socks are mandatory.
• Phones must be on silent and not used during class.

6.3 Late Entry

Late entry may not be allowed due to warm-up requirements and injury prevention.

7. Photography & Recording

Photography, video recording, and audio recording are strictly prohibited during all group classes, private sessions, and duet sessions. This includes mobile phones, smart watches, tablets, cameras, and any device capable of recording. This policy protects client privacy, comfort, and the professional studio environment.

7.1 Consent-Based Exception

Recording is only permitted where explicit consent is obtained from all participants and Skyline Pilates Ltd grants permission.

7.2 Studio Media

The Company may take promotional content with prior consent.

7.3 Breach

• Unauthorised recording may result in removal from the session.
• Refusal of future attendance.
• No refund will be issued.

8. Children & Under-18s

• Group classes are for clients aged 16 and over only.
• No children are allowed in the studio or waiting area.

Under-18s attending private sessions require written parental consent and possible supervision.

9. Personal Property

All belongings are brought at your own risk.

Skyline Pilates is not responsible for loss, theft, or damage to personal property.

10. Liability

Participation is entirely at your own risk.

You acknowledge risks including:

• Muscle strain
• Joint injury
• Falls
• Aggravation of pre-existing conditions

Skyline Pilates is not liable except where proven negligence exists under UK law.

11. Behaviour & Termination

The Company reserves the right to refuse entry, remove clients, or terminate membership without refund if a client:

• Is disruptive
• Behaves aggressively
• Ignores safety instructions
• Puts others at risk

12. Amendments

Terms may be updated at any time. The latest version applies immediately and will be published on the website.